Aqua Park FAQ’s

Aqua Park Frequently Asked Questions

Please read our Aqua Park frequently asked questions to answers the common queries.

Is the aqua park fun for adults as well as children?

Yes, the aqua park is fun and challenging to both adults and children, there are parts of the park that the adults will struggle with, and other parts the children will struggle with, but it is great fun for everyone.

Do we offer any discounts for Group Bookings?

No, unfortunately we don’t offer any group discounts or military discount on our Aqua Park.

Can I wear clothing?

The only clothing you are allowed to wear is tight clothing, for example leggings, shorts, tight fitting t-shirts or vest tops etc. Unfortunately we cannot accept anybody wearing loose clothing.

What happens if it’s raining?

You still take part in the rain. Our theory is…you are going to get wet anyway!!… It is good fun in the rain. We have wetsuits available to hire for those wishing to hire on arrival.

What happens if there is a storm?

If we have a storm over head then we will pause and resume once the storm has passed. Then your time will continue as normal. This does mean we may have to delay later sessions if this does occur.

Can I leave before the hour is up?

Yes you can leave before the hour is up, however you cannot return to the aqua park once you have left.

Can you go on the aqua park for longer than an hour?

Yes you can, you just need to add an hour onto your booking, and make us aware on arrival you have more than 1 hour booked. Please note it is quite tiring and normally 1 hour is enough for the average person.

What happens if I am stuck in traffic?

Unfortunately we cannot get you onto the park if you miss your session. We will try our best to help you, but we cannot be held responsible for traffic. If you are late do not expect a refund. Leave plenty of time for your journey.

Are there fish in the lake?

Yes there are fish in the lake.

Where can I store my possessions?

We have lockers for your possessions, feel free to bring your own small padlock or you can buy one here for £3. Alternatively, we recommend locking your items in your cars, and we can look after your keys behind the bar.

Is there a car park nearby?

Yes, parking is next to the clubhouse. Parking charges apply in peak times.

Are there any concessions?

Unfortunately there are no concessions on the aqua park.

Are there any changing rooms?

Yes we have changing rooms on site, with shower and toilet facilities. These are basic with no electric point for hairdryers etc.

Can I cancel my booking?

We have a 48 hour cancellation policy, if you cancel within this time you will lose your payment. If you give us more than 48 hour notice we will credit the payment, to be used at a later date, or offer you a 50% refund of the full amount. If you were to give us 7 days’ notice, we will then refund the full amount or put it as credit to be rebooked another time.

Is there a weight limit?

Yes, you cannot attend the Aqua Park if you are over 18 stone.

Is there a charge for parking?

Yes, during peak times only. Peak times are weekends as well as 7 days a week July, August and first week of September. Charges are £2 for 2 hours, £3 for 3 hours, £4 for 4 hours and £10 all day. Coaches are free.

Do I have to be able to swim?

Yes, you must be able to swim 50m with a buoyancy aid on, and be confident in the water. It is very likely for you to go under water. You also have to swim to the Aqua Park to gain access.

Can I wear shoes?

We do advise wearing wetsuit boots, or wetsuit socks. No trainers, or hard soled shoes are allowed. Otherwise barefoot is ok.

How long prior to the session do I need to arrive?

We advise at least an hour before your session. Therefore if your session was at 1pm, we advise you to arrive by 12 noon. This gives you time to check in, get changed (if required), and be briefed. Our safety briefing takes place at quarter to the hour.

Do I have to wear a wetsuit?

It isn’t compulsory to wear a wetsuit, we will have an updated water temperature on arrival, if you have your own wetsuit you are welcome to bring it along, otherwise we have them available to hire on arrival @ £5 per person.

Can I book my wetsuit hire online?

No, you can only hire these on arrival.

Can I participate if I am pregnant?

No you cannot participate if you are pregnant.

Do I need to remove all jewellery?

Yes all jewellery must be removed before you enter the park, including ALL removable earrings. If you have recently had any piercings we can provide tape to cover them.

Can I take a waterproof camera onto the Aqua Park?

Yes you can, however they MUST be secured by a chest harness – wearing a camera is at your own risk. We cannot be held responsible for any lost devices.

Can I wear my spectacles?

It is STRONGLY advised not to wear your spectacles on the aqua park, prescription goggles are a good alternative. IF you have plastic lenses and frames, you may wear your glasses, this is done entirely at your own risk, as there is a high chance of losing or damaging them. IF you have metal frames and/or glass lenses you WILL NOT be allowed to wear them on the aqua park.

Do I have to be physically fit to take part?

You do have to be able to pull yourself up out of the water, and it can be very tiring. You don’t have to be very fit to take part; however it is a very active sport.

Can I bring my own food and drink?

No, we serve food and drink on site, so please respect this.

Can I wear swimming goggles?

Yes you can wear swimming goggles.

Can I dress up?

Unfortunately you cannot wear any loose clothing on the aqua park, therefore we do not allow any fancy dress of any sort on the park.

Do adults have to go on with children?

We do recommend under 11’s to have a responsible adult on with them. Ideally a 1:3 ratio.

How long prior to my session should I arrive?

You should arrive approximately 1 hour prior to your session start time. This is to allow time for your check in, changing and a safety briefing.

Please book online to secure your Aqua Park place!