Kayaking / SUP FAQ’s

Kayaking / SUP Frequently Asked Questions

Please read our Kayaking / SUP frequently asked questions to answers the common queries.

How long are the sessions for?

Sessions last 1 hour each, multiples can be booked.

Where does it take place?

On the lake, next to the wakeboarding and aquapark.

Do I have to wear a wetsuit?

No you don’t have to wear a wetsuit.

Do I have to wear shoes?

You don’t have to wear shoes, but if you did want to wear shoes we recommend ones you don’t mind getting wet.

Will I get wet?

Yes you will definitely get a wet bottom! Possibly some splashes from the paddles too.

Am I likely to fall in the lake?

On the kayaks you are less likely to fall in, as our kayaks are very stable sit on top kayaks. The stand-up paddleboards are also stable, but it is easier to fall off of these if you lose your balance!

How many kayaks and paddleboards do you have?

We currently have 3 double kayaks, 2 single kayaks and 5 stand up paddleboards.

What’s the minimum age?

Single Kayaks – Aged 11 or over
Double Kayaks – Any age child with a responsible adult (the child must be able to fit a buoyancy aid on, therefore we recommend aged 4 and older)
Stand Up Paddleboards – Aged 11 or over

Do I have instructions?

We give very basic instruction, and then you are left to explore the lake at your own pace.

Can I wear my own clothes?

You can wear your own clothing, although jeans are not recommended due to getting heavy once wet.

Can I bring my own kayak or SUP?

Yes you can, however we do charge £20 a day per craft to launch, and you have to have proof of your own public liability insurance. To book, please call us or email info@newforestwaterpark.co.uk.

Do I have an instructor on the lake with me?

No you are on your own with other kayaks and SUP’s on the lake.

Is there a car park nearby?

Yes, parking is next to the clubhouse.

Is there a charge for parking?

Yes, during peak times only. Peak times are weekends (May to Sept inclusive) as well as 7 days a week July, August and first week of September. Charges are £2 for 2 hours, £3 for 3 hours, £4 for 4 hours and £10 all day. Coaches are free.

Are there any concessions?

Unfortunately there are no concessions.

Are there any changing rooms?

Yes we have changing rooms on site, with shower and toilet facilities. These are basic with no electric point for hairdryers etc.

Do I have to be able to swim?

Yes, you must be able to swim 50m with a buoyancy aid on, and be confident in the water. It is very likely for you to go under water.

Can I participate if I am pregnant?

No you cannot participate if you are pregnant.

Where can I store my possessions?

We have lockers for your possessions, feel free to bring your own small padlock or you can buy one here for £3. Alternatively, we recommend locking your items in your cars, and we can look after your keys behind the bar.

What happens if I am stuck in traffic?

We will try our best to help out, however if you do run late and miss your session due to being late, we cannot be held responsible. Please leave plenty of time for travel.

What happens if it’s raining?

You still take part in the rain. We have wetsuits available to hire for those wishing to hire on arrival.

What happens if there is a storm?

If we have a storm over head then we will pause and resume once the storm has passed. Then your time will continue as normal. This does mean we may have to delay later sessions.

Can I bring my own food and drink?

No, we serve food and drink on site, so please respect this.

Can I wear my spectacles?

Yes you can wear them on the kayaks and SUP’s, however there is an element of risk that you may lose them, so it’s at your own risk.

How long prior to the session do I need to arrive?

We advise arriving 30 minutes before your start time.

Can I cancel my booking?

We have a 48 hour cancellation policy, if you cancel within this time you will lose your payment. If you give us more than 48 hour notice we will credit the payment, to be used at a later date, or offer you a 50% refund of the full amount. If you were to give us 7 days’ notice, we will then refund the full amount or put it as credit to be rebooked another time.

Is there a weight limit?

Yes, our single kayaks and paddleboards can take a maximum weight of 110kg and our double kayaks can take up to 200kgs.

Please get in touch if you have any other questions!